1. What products does Paw Needs Love specialize in?
Paw Needs Love specializes in pet products, including a four seasons thick deep sleep pet bed and an adorable dinosaur pet house with a toy. We offer comfortable and cozy solutions for pets, ensuring they have a warm and snug sleeping space. Additionally, our pet houses come with interactive toys to keep pets active and entertained.
2. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, please contact us at CustomerService@pawneedslove.com. Please note that returns will need to be sent to the address provided by our customer service team. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at CustomerService@pawneedslove.com.
3. What should I do if I receive a damaged or defective item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. You can reach us at suqiang.ge@msn.com.
4. Are there any items that cannot be returned?
Yes, certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us at CustomerService@pawneedslove.com.
5. Can I exchange an item?
Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.
6. What is the European Union 30-day cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
7. How long does it take to receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerService@pawneedslove.com.